Privacy Policy
Dar Rafti is committed to protecting your personal data and privacy. Personal data is any information that can identify you, including your name and contact details.
For the purposes of data protection legislation, Gleeda Limited is known as the “Data Controller” and is therefore responsible for what happens to any information about you that is provided to us.
If you have any queries about this Privacy Notice or the use of your personal data please contact our Data Protection Officer who is Anouar Regragui (Anwar_reg@outlook.com).
Our website
By accessing our website you agree to be bound by the terms set out in this Privacy Notice as may be amended from time to time.
The materials contained in our website are protected by applicable copyright law. Permission is granted to temporarily download one copy of the materials on our website for personal viewing only. You may not modify or copy the materials or use them for any commercial purpose or for any public display.
Cookies
A “cookie” is a small piece of data that our website stores on your computer to provide you with a better user experience. We may use cookies to provide anonymised tracking data to Google Analytics or similar third party applications. If you wish to disable cookies on our website, the best way to do this is to disable them in your browser.
What personal data do we keep?
If you book a hotel room with us we will normally keep your name and contact details, (such as your address, telephone number and email address) on our electronic internal booking system. We may also write these details in our daily work diary. Contact details are also taken for restaurant reservations and written in our daily restaurant diary. We will never store any financial or credit card details. We may also store inquiries sent to us over email, social media or via our website.
If guests are travelling from outside the Morocco, we are obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime.
For security reasons we have CCTV cameras that monitor the inside and outside of the downstairs premises which may capture images of you when you visit us. Our security tapes are kept for 30 days and are only used to investigate potential security breaches.
What do we use your information for?
We use your information for the legitimate purposes of the business to provide our services. For example we may need to call you to ask questions about an imminent booking. We also use your information to prepare any invoices. In addition, we may use your information to consider the geographic location of our customers to help us with future marketing strategies.
If you have joined our mailing list we may also contact you infrequently with updates about our services, along with promotional content that we believe may interest you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided in any promotional correspondence from us.
Information sharing
We will never share your information with other third parties without your consent unless a legal obligation or regulation requires it, for example in relation to fraud prevention or if it is necessary in order to deliver our services effectively.
How long do we keep your information?
We will normally keep your information for up to one year unless there is a legal justification for a longer storage period. Your information will remain on any mailing list for as long as you are subscribed to it.
Your rights
You have a right to request the details of the personal data that we hold about you, and about how it is used. This type of request is known as a “Data Subject Access Request”.
You also have the following rights:
To request that we correct your personal data if it is incorrect or out of date;
To request that we restrict the processing of your personal data;
To request that we transfer your personal data to you in a “portable” form;
To request that we erase your personal data (known as “the right to be forgotten”);
To restrict the way we are using your personal data;
To withdraw consent to us holding/using your personal data (either in its entirety or for a particular purpose).